CUSTOMER FILE // SHIPPING

Shipping

Orders ship from Amsterdam. Clear rates, tracking and delivery windows.

NL 1-2 business days EU 2-5 business days Tracking by email

Netherlands: free shipping on orders over €100. EU: free shipping on orders over €100. Orders below €100 follow the rates shown at checkout. Tracking is sent by email once your order has shipped.

RegionDelivery windowRate
Netherlands1-2 business daysFree over €100 / calculated at checkout below €100
European Union2-5 business daysFree over €100 / calculated at checkout below €100
Rest of worldShown at checkout, where availableCalculated at checkout
01 // Order Processing

Orders are processed on business days. During launches or archive releases processing may take slightly longer.

02 // Tracking

You will receive a tracking link by email once your parcel has been handed to the carrier.

03 // Address Changes

Email info@streim.nl as soon as possible. Changes are not guaranteed once the parcel has shipped.

04 // Failed Delivery

If a parcel is returned to STREIM because of an incorrect address or failed delivery attempt, we will contact you before reshipping.

FAQ
Do you ship from the Netherlands?

Yes, from Amsterdam.

When will I receive tracking?

Once the carrier receives the parcel.

Can I change my address?

Only before shipment. Email info@streim.nl immediately.

Do you ship outside the EU?

Only where available at checkout.

Still need help?

Email info@streim.nl with your order number, product name and a short description. STREIM support replies within 1-2 business days.

Email support