Privacy & Cookies Policy
How STREIM handles customer data, order information, cookies and privacy requests.
This Privacy & Cookies Policy applies to streim.nl and to orders, customer care and marketing activity connected to STREIM. STREIM only collects data needed to run the store, ship orders, support customers, improve the website and comply with legal obligations.
STREIM STUDIO B.V., Keizersgracht 572, 1017EM Amsterdam, The Netherlands. Chamber of Commerce number: 85681563. Contact: info@streim.nl.
Contact details, billing and shipping details, order history, payment status, customer service messages, returns information, website usage data, device/browser data, cookie identifiers and marketing preferences.
We use data to process orders, ship products, handle returns, answer questions, prevent fraud, maintain the website, meet legal administration duties and send marketing only where permitted.
Depending on the activity, processing is based on contract performance, legal obligation, legitimate interest or consent. Marketing and non-essential cookies rely on consent where required.
We use necessary cookies for store functionality, preference cookies for settings, analytics cookies to understand website performance and marketing cookies only where enabled and consented to.
STREIM works with Shopify and selected providers for hosting, payments, fulfilment, shipping, analytics, email, fraud prevention and customer support. They may only process data for the services they provide to STREIM.
Order and tax records are kept as long as legally required. Customer care messages, account data, analytics data and marketing preferences are kept only as long as needed for their purpose or until you request deletion where legally possible.
You may request access, correction, deletion, restriction, portability or objection to processing. You may withdraw consent for marketing or cookies. Email info@streim.nl and we will respond within a reasonable period.
Some providers may process data outside the European Economic Area. Where this happens, STREIM relies on appropriate safeguards such as contractual protections or adequacy decisions.
We use reasonable technical and organisational measures to protect customer data. No online service can be guaranteed completely secure, but we work to limit access and keep systems protected.
You can manage cookie preferences through the cookie banner or settings panel where available. If you cannot access cookie settings, email info@streim.nl and we will help with your request.
Email info@streim.nl with your order number, product name and a short description. STREIM support replies within 1-2 business days.