CUSTOMER FILES

Customer Care

Help with sizing, shipping, returns and order questions. STREIM support is handled from Amsterdam.

Ships from Amsterdam 30-day returns Support: info@streim.nl

Orders

Questions about your order, payment or confirmation? Include your order number when contacting us.

Contact support Shipping

Delivery times, shipping rates and tracking information.

View shipping Returns

30-day return window for unworn items in original packaging.

View returns Size Guide

EU sizing and fit guidance for Kinetic Runner and Primo Basket.

Find your size Care Guide

Material care for suede, technical uppers, patent finishes and soles.

Read care guide Contact

Email info@streim.nl. Response time: 1-2 business days.

FAQ

How fast do you reply?

Usually within 1-2 business days.

Where do orders ship from?

Orders ship from Amsterdam.

Can you help me choose a size?

Yes. Email your usual sneaker size and the model you want.

Can I return sale/archive items?

Yes, unless the product is clearly marked final sale.

What should I include in my email?

Order number, product name, size and a short description of the issue.

Still need help?

Email info@streim.nl with your order number, product name and a short description. STREIM support replies within 1-2 business days.