If you are still deciding whether to keep your new shoes, please try them on standing on a carpeted surface to protect the soles and keep the tags attached. In case you are not entirely satisfied, please return your order including all accessories, in the original outer packaging.
Returning or exchanging your order is easy. You will have to notify STREIM within 14 days after receiving your order that you wish to return or exchange your purchased item(s). Your order includes a pre-paid return address sticker you can use if you live in the Netherlands. Orders delivered outside the Netherlands but within Europe will receive a pre-paid return address sticker after sending an email to firstname.lastname@example.org. Orders delivered outside of Europe will not receive a prepaid return address sticker. After notifying us, you have 14 days to send the STREIM order back to us. You will be notified by email once your return has been received and processed.
STREIM offers one free online exchange per item per customer, except for orders placed outside the European Union. Free exchange is limited to one exchange of the same item in another size or color. Please send an email to email@example.com stating your order number, to check if your replacement size or color is in stock. The exchange takes place as soon as STREIM has received the wrong size or color.
If you would like to exchange an item online for another item, the return policy below will apply.
If you wish to cancel and return your order altogether, please send an email to firstname.lastname@example.org stating your order number or fill in the return form, within 14 days after you received the order. We endeavor to ship all items that you have ordered in one shipment. If this would not be the case, this 14 day period starts after the day that you have received the last item. It is not necessary to inform us about the reason you want to cancel or return your order. After notifying us, you have 14 days to send us the purchased STREIM order back.
STREIM will give you a refund of all amounts paid to STREIM within 14 days after receipt of such notification, provided the item(s) have been received by us. The refund will include the costs for standard shipping if the entire order is returned. Your refund will be issued through the same means of payment used during the purchase.
STREIM may (only) charge the direct costs for returning an order in relation to the pre-paid return possibility. Within the Netherlands these direct costs are € 6,95 and within other EU countries these are the costs that local mail services may charge. Such direct costs will be deducted from your refund. Please remember that the financial responsibility for the returned item(s) is yours until we have received the item(s), so we recommend that you only use our pre-printed return labels and that the return-receipt is kept safe until the return is processed by STREIM.
International returns must be provided with the following ‘Additional Comments’ on the Carrier Shipping Invoice: INTERNATIONAL RETURN including the shipped out ‘Export Track & Trace number’ to avoid double payment of custom duties
Returned items should have their tags still attached. Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been worn, then you are liable for such decrease in value.